BDAC is an ACCO (Aboriginal Community Controlled Organisation) registered as a member under the umbrella of VACCHO (Victorian Aboriginal Community Controlled Health Organisation) and represented nationally through NACCHO (National Aboriginal Community Controlled Health Organisation).
BDAC was founded to represent and provide services to Aboriginal and Torres Strait Islander people living on Djaara Country.
BDAC has a responsibility to ensure growth of services, development of our Aboriginal and Torres Strait Islander community, better and improved health outcomes for our people, improved quality of life and be a lead agency in providing self-determination employment and career pathways for Aboriginal people.
What We Are Offering
Full Time
Fixed Term 12 Months
$37.35 per hour
Access to Salary Packaging
11.5% Superannuation
Supportive work environment
Ongoing training and development opportunities
Job Description
About The Position
The Wukangu manya Case Support/Administration worker will provide practical, sound support to a team of case managers to deliver high quality, culturally appropriate, community-based supports to our local Aboriginal and Torris Strait Islander community.
The successful applicant will support a broad range of services in the Wukangu manya team by conducting home visits, answering phones, completing transports and a range of administrative tasks to help support case managers working with families and individuals that have linked in or been referred to Wukangu manya BDAC.
Key Responsibilities
Provide administrative support to the Wukangu manya team, as required. This will include completing and working on all work sheets currently used in the program.
Establishing new client records on our reporting database, always ensuring confidentiality and accuracy.
Responding to a broad range of service email system as directed in a timely manner and manage all emails received in accordance with agreed protocols and procedures.
Participation in meetings at BDAC and with external agencies, including assisting with minutes and following up on meeting actions.
Developing good relationships with external contractors, such as property or emergency accommodation providers.
Occasionally, answering intake phone, completing home visits and intake appointments with case managers. This will provide the successful candidate opportunity to develop a strong understanding of risk assessment and safety planning processes building on their professional knowledge and skill set.
Liaising with external services and all services across BDAC around referral pathways, brokerage support and other support needs. This may include completing the required forms, or delivery of support items or information to clients.
Other duties as required
Desired Skills and Experience
About You
Knowledge and understanding of Aboriginal Culture and the ACCHO environment.
An understanding of the needs of Aboriginal Community members, a commitment to culturally safe and respectful practice with clients and co-workers.
Experience in providing administration support to projects or programs, preferably within the human services sector.
Understanding of self-care and resilience when working with children and families in crisis and who have experienced trauma.
Excellent time management skills. Initiative and motivation to seek out work to ensure the best service delivery to Community
A keen, optimistic participant in a team working environment, an interest in working alongside team members and ability to work independently
Computer skills, Ability to use a range of software and IT based reporting systems
Excellent interpersonal and communication skills
Preferred / Desired / Mandatory Education, Training and/or Competencies.
Preferred minimum of certificate in community service work or administration.
How to Apply
If this role sounds like the role for you then click on the link below and apply by attaching your CV and a cover letter detailing how you suit the role By Tuesday 17th of September, 2024
Mandatory Requirements
Should an applicant be the preferred candidate, background checks (Police check, reference check and Working with Children's Check) will be completed prior to the candidate’s employment being confirmed.
